Making patients feel more comfortable and less frightened while in the intensive care unit starts and ends with communication. In a radio interview with WERS 88.9 in Boston, patients and doctors share important changes that are taking shape in many ICUs across the country to improve the patient experience — from minimizing unfamiliar sounds to articulating more frequently what is happening and why, even when people are sleeping.
Work supported by the foundation at four academic medical centers, including Johns Hopkins Medicine, University of California at San Francisco Medical Center, Beth Israel Deaconess Medical Center and Brigham and Women’s Hospital, is also highlighted. “Our hope is that these medical centers successfully redesign care so that it is safer and more compassionate,” said Susan Song, program officer in patient care at the Moore Foundation.
Listen to the interview here.