One day last year, Enid Shapiro sat in her room at Beth Israel Deaconess Medical Center as the patient in the next bed underwent an unpleasant procedure, cries of distress and confusion ringing out as she was poked and prodded. Shapiro, across the room, tried not to look. Staff flitted around Shapiro to throw away needles, oblivious to her discomfort. "Nobody asked me if I’d like to leave the room."
For Beth Israel Deaconess, it was a moment to learn and change how they care for people.
Read more about their outstanding work to engage patients and families and treat people in a respectful and dignified manner here.